Question 1

How long does conveyancing usually take?

Accepted Answer

Typically 8 to 12 weeks from offer accepted to completion. Because we prepare your case before your solicitor is instructed, ID checks, source of funds, key documents, we can shave 2 to 3 weeks off the usual timeline.

Question 2

Is the fixed fee really fixed?

Accepted Answer

Yes. Your quote is the price you pay. No file opening fee, no ID verification charge, no admin surcharges at completion. The only items not in the fixed fee are third-party disbursements (like Land Registry) and Stamp Duty, both shown transparently in your quote.

Question 3

What happens if my sale falls through?

Accepted Answer

Your panel firm may charge an abort fee at their discretion if your transaction doesn't complete — the exact terms are set out in the client care letter they issue you, which you should read before instructing them. Disbursements already paid on your behalf (searches, Land Registry priority searches, etc.) are paid to third parties and are generally not refundable.

Question 4

Will I get a named solicitor?

Accepted Answer

Yes. Your case is referred to a firm on our panel, and a named conveyancer at that firm handles it from instruction through to completion. You'll have their direct line and email, no call centre, no rotating handlers.

Question 5

Can I track progress online?

Accepted Answer

Yes. Once your case is live you'll have a 24/7 client portal showing exactly what stage you're at, ID verified, searches ordered, enquiries raised, exchange, completion, with notes from your conveyancer at each milestone.

Question 6

Do you handle leasehold properties?

Accepted Answer

Yes. Leasehold transactions have a clearly quoted supplement (£450 for purchase, £250 for sale). We handle freehold, leasehold, new-build, shared ownership, and company purchases.

Question 7

Who regulates the legal work?

Accepted Answer

The Home Panel is an introducer — we're not a law firm. Every firm on our panel is authorised and regulated by the Solicitors Regulation Authority (SRA), which sets the standards for solicitors in England and Wales. You can verify any panel firm on the SRA register. We'll tell you which firm has been assigned to your case before you sign a client care letter.

Question 8

How do you keep my information safe?

Accepted Answer

Every document you share is encrypted in transit and at rest. Identity verification is handled through Credas, a government-approved identity provider used by banks and law firms. We'll never email you a document attachment or ask you to email one to us.

Everything you might be wondering.